***If you are ordering through META - (INSTAGRAM OR FACEBOOK) - after purchase PLEASE EMAIL: sales@customcouturelabelcompany.com with your order details. Orders cannot be completed without this information. Thank you!
Orders made directly from website may leave order details in the "additional information box" during checkout.
STUDIO UPDATE: Due to the Covid-19 pandemic, our "stay at home" order from the state of NC, and the delays we are experiencing in getting our supplies from our US distributors, all new orders are going to be DELAYED and ship in approximately 6-8 weeks (hopefully sooner, but this is unclear at the moment). If you would like to place an order there are two options: Wait until the dust settles and place your order at that time, or place your order now to get your order in our production queue for when we return as we also have a backlog of current orders to complete.
**Tie and photo patches, photo banners, grommet covers and printable fabric sheets are currently NOT affected at the moment as these can be made from our home office. We cannot relocate our large loom and printing equipment from our manufacturing studio to our home due to size and weight.
We are unable to provide refunds for orders in progress and appreciate your understanding since we order supplies, make molds or plates, and pay our graphic designer for the setup and graphic design work for your order before production. Please understand this when you order during this time-frame. This is our livelihood and how we provide for our family, too.
Our main goal is for everyone to remain safe and healthy. Your patience and understanding is so very appreciated during these unprecedented times. Feel free to message us with any questions. Thank you so much!
This is a Rush Add On fee to your existing order. We will rush your order to ship in about 8 business days when adding this upgrade to your purchase. Free USPS First Class shipping will be applied unless you upgrade during checkout. International orders will still ship in about 8 business days but shipping via priority mail can still take up to 10 business days depending on Customs so please keep this in mind.
There will be no sampling (we normally make samples to view online for woven items only), we will just provide a digital proof for you to confirm the order first and then go right to production. If you need to see a sample of your woven product before production please add two more days to this time frame.
We are a very busy, two person shop and always about 3 weeks out with orders. We like it this way since we are both perfectionists and meticulous with our orders :), but we also understand that timing can be an issue . We've had lots of requests to rush orders so we decided to now offer this service. This additional fee allows us to hire extra help for rush orders while still keeping our prices low for our customers that don't need this service. We realize it's pricey to rush, but time is undeniably valuable sometimes when there is a deadline to meet.
**NO DISCOUNTS OR COUPON CODES CAN APPLY TO THIS RUSH ORDER ADD ON.**
Our normal business hours are 8:30am-3:00pm Mon-Fri EST. Please note that if you are ordering on an evening, weekend or holiday we may not respond until the next business day.
