FAQ and Policies
Due to the personalized nature of our items, ALL SALES ARE FINAL. There are no returns, reprints or refunds given. Please double check your order and be aware of this policy before ordering. Pantone colors are matched as closely as possible, we cannot guarantee an exact match, but will get as close as we can. If you would like to see samples of our past work to inspect quality, please CONTACT US. We ship samples for free within the USA.
VERY IMPORTANT - If you decide to cancel your order after a proof has been provided we will refund your order minus 50% to cover the cost of all the setup work that has been done for your order. If you have given final approval of a sample to move to production, there can be no cancellation. Thank you.
Processing Times
*Orders for Photo Patches and printable fabric sheets are shipped in about 1-3 business days. Hangtags, Business Cards, Stickers, Notecards, and Accessory Cards are shipped in about 10-12 business days. ALL OTHER LABEL ORDERS are shipped in about 15-25 business days (ONCE YOU HAVE APPROVED FINAL/PROOF OR SAMPLE) ***SOMETIMES ORDERS CAN TAKE LONGER THAN THE ABOVE STATED TIMES DEPENDING ON DEMAND OR IF YOU MAKE ORDER CHANGES.
Shipping
Free USPS first class shipping is available for all orders. You may choose to upgrade your shipping method, but that does not expedite production time. If shipping internationally the shipping rate at checkout is estimated. If there is any additional shipping fee owed, we will contact you before shipping your order. We only charge actual shipping charges and no handling fees.
Custom Couture Label Company is NOT responsible for an order once it has been shipped. We ship with tracking/delivery confirmation for your convenience and if you would like to INSURE YOUR PACKAGE, please contact us before order for a quote.
Care Instructions
A note about caring for your labels:
ALL PRINTED labels will have eventual fading. Just as any printed fabric or any printed label would. If you intentionally abuse, use bleach or whiteners, you will having fading sooner.
If you need a label that needs to be heavily laundered then you should choose a woven label as these are made from polyester threads which will not fade.
All our labels can be Dry Cleaned.
Self Adhesive labels should not be washed as it will break down the adhesive and will no longer stick.
*****DO NOT APPLY IRON ON OR SELF ADHESIVE LABELS ON INFANT OR PET ITEMS. If the label somehow becomes loose it can become a choking hazard.*****
A note about cotton printed labels
We purchase our cotton from a discount supplier in order to offer small quantity orders of these labels. The weave can vary from order to order, but each order will be the same. If you have a preference as to "heavy" or "thin" plain weave or Herringbone weave, just let us know and we will try to accommodate. Thanks!
Print Quality
Please be aware that industry standards allow a potential shift in product of 1/16"-1/8" of an inch with card, paper or printed label items. So sometimes your printed item may NOT be perfectly centered. We typically over run your order to make up for this as most printing companies do as well, but please be advised if you are ordering a printed item. PRINTED LABELS will have small cut marks on the edges of the labels where they are heat cut - if you do not want to see the cut mark, you should go with end folds or a center fold label where the cut marks will be at the cut edge that is enclosed in a seam.
Print Colors
ALSO A NOTE OF IMPORTANCE: Colors shown on monitors can vary due to monitor settings. It is suggested that you print out your original artwork to make sure what you are submitting to us is in the correct colors. When we print your labels, your colors may have a softer appearance due to the printing on fabric NOT paper.
Disclaimer
The information, services, products and materials contained in this site, including, without limitation, text, graphics and links, are provided on an "as is" basis with no warranty. To the maximum extent permitted by law, Custom Couture Label Co. / Dianna Wright Originals disclaims all representations and warranties, expressed or implied, with respect to such information, services, products and materials, including but not limited to warranties of merchant-ability, fitness for a particular purpose, title, non-infringement, freedom from computer virus, and implies warranties arising from course of dealing or course of performance. Pricing and availability information is subject to change without notice.
Limitation of Liability
You hereby indemnify Custom Couture Label Co./ Dianna Wright against expenses, claims, judgments, fines, settlements and other amounts actually and reasonably incurred in connection with any proceedings arising by reason of any Label services performed for or on your behalf or your customer or any of your agents.
Design and Promotional Disclaimer
By allowing our company to print your order - you are authorizing our use of your design as a sample of our work in our advertising, social media and item listings.
****Business logos and Copyrighted designs are never duplicated. Only displayed as examples of our printing capabilities. PLEASE BE CERTAIN YOU ARE AUTHORIZED TO ORDER ANY COPYRIGHTED DESIGNS. OUR COMPANY WILL NOT BE HELD LIABLE FOR ANYONE ORDERING COPYRIGHTED DESIGNS WITHOUT AUTHORIZATION.
Any original artwork created for you or stock designs are our exclusive property and may not be duplicated or used for any other print or web media.
About our business
We are a small WAHM/family owned clothing label company that decided to go out on our own and cater to smaller companies that don't need large minimums. We have just one loom and printing machine and we work together with another small studio to print orders for each other. Therefore, processing times are about 3-4 weeks for labels once you approve the final proof/sample because of weaving time and for ink to cure before we can run the labels through cutting and folding machines. It's a process, so please bear with us :)******Sometimes orders can take a little longer depending on demand. Every single order is important to us and we are perfectionists!